Evaluations are done by appointment only and we limit the number of new dogs we take in each day. Enrollment is required for all dogs attending daycare or overnight stays. Please call ahead to make your evaluation appointment. We are often booked a week, sometimes two, in advance. Once you have filled out and completed the enrollment forms, obtained the shot records from your vet, your next step is to call 216.621.6888 to schedule your dogs first day and evaluation appointment with us. At the evaluation we will need you to bring the the printed and completed enrollment forms, proof of vaccinations and your dog. We prefer dogs enter our building on a fixed leash, not a retractable leash, as our lobby can be busy during peak check in hours and we require your dog to be in your control at all times.
If you are having your dog evaluated and making plans to board them shortly thereafter (less than two weeks notice), please be advised that we may require additional visits daycare prior to boarding so your dog is comfortable in our environment. You may want to have a back-up plan in place. Please allow about two weeks to schedule the evaluation appointment, especially in the summer months and major holidays. We need as much time as possible to evaluate your dog prior to them staying overnight with us. This gives your dog enough time to get to know our facility and staff should they need another visit or two prior to their overnight stay. It is very important to us that your dog enjoys their time at The Mutt Hutt. While we are a business that provides exceptional services to our clients, your dogs comfort is our number one concern and we will always do what is in the best interest of your dog.
There is a $20 fee (per dog) to enroll and that includes a full-day of daycare the day of the evaluation. We recommend your dog stays for a full day to complete our evaluation process. We will only require a set drop off and pick up time for your dogs first day.
We require that all dogs are at least 4 months (16-weeks) or older when they arrive for an evaluation. Be sure your dog or puppy is up to date on rabies, distemper and bordetella. All dogs must be spayed or neutered unless they are a puppy. We will consult you when we feel it’s time for your puppy to be altered. If your dog is not up to date please have them be seen by a veterinarian before the scheduled evaluation date and bring a copy of the records with you.
Dogs that do not attend daycare or overnights after a six-month period are subject to a second evaluation. The second evaluation cost is $25 (full rate of daycare) and your dog is encouraged to stay all day.
The Evaluation Process
During your dog’s evaluation you will meet our front desk staff person who will introduce you to the morning Crew Leader who will be introducing your dog to our pack along with the other Pack Leaders. You will have the opportunity to speak with our staff about any issues your dog has and then we will take them on a lead to the daycare floor. Your dog will be controlled by a Pack Leader until we know they are 100% comfortable with their new friends. Once they are ready they will be released to the pack to enjoy their day of exercise and socialization. You will receive a call from the Crew Leader about mid-day to let you know how your dog is doing. At the end of the day you will again meet with the second shift Crew Leader and get a full update on how your dog’s day went. We do require a scheduled pick up time for your first appointment with us to allow us time to discuss your dogs day and review some of our important facility policies with you in person. We may choose to follow up with you to share how your dog is doing as courtesy to you. However, if you do not received any updates about your dog that means: no news is good news!
If you are having your dog evaluated and plan to board them shortly thereafter, please be advised that not all dogs are comfortable on their first visit and we will then require additional visits prior to boarding. You may want to have a back-up plan in place. Please allow about two weeks to schedule the evaluation appointment, especially in the summer months and major holidays. We need as much time as possible to evaluate your dog prior to them staying overnight with us. This gives your dog enough time to get to know our facility and staff should they need another visit or two prior to their overnight stay. It is very important to us that your dog enjoys their time at The Mutt Hutt.
Call 216-621-6888 and speak with one of our front staff members. The best times to reach us to book your evaluation appointment is during our off-peak hours of 10 am to 4 pm. Please allow about 5-10 minutes to go over some of your important details about your dog. Evaluation appointments are available Monday through Thursday starting at 7:30 AM. We are often booked a week, sometimes two, in advance for the initial evaluation appointments but we will do our best to get your dog in as soon as we can.
If you do not have completed and signed enrollment forms as well as copies of your pets records your dog will not be admitted without them. All dogs must be current on the required vaccinations to enter the building. This is for the safety of all the dogs that attend daycare and stay for overnights. Bring proof of vaccinations from your vet or have the vet fax the vaccination records to 216-373-4902.
As soon as your dog successfully completes the evaluation they are officially enrolled at our facility and you can bring them as often as you like with a reservation made in advance. We require you call ahead for daycare reservations just to be sure we have room on our roster as we do limit the number of dogs per day. We do offer standing reservations to allow you to choose what days of the week you’d like to bring your dog, provided we approve those days. With a standing reservation, you would no longer need to to call us unless you are choosing a different day of the week. Please call to cancel if your dog is not coming in to play on your regularly scheduled day. We always require advance notice for boarding reservations. If you have any specific questions please call us at 216-621-6888 or send an email to our front desk.
Before your dog enters our facility you must provide proof from your veterinarian that they have the following:
Distemper/Parvo (DHLPP) Vaccination
(Puppies require at least two rounds of distemper-parvo shots)
Spayed or Neutered
Flea Preventative (year round) – Flea collars are not acceptable
Before completing the enrollment forms please review the General/Facility Rules & Policies, Grooming Salon Release and Hold Harmless Agreement, and The Mutt Hutt Authorization, Acknowledgement and Waiver and Electronic Transaction Disclosure and Consent. The enrollment forms you will download will include these agreements and require your signature upon arrival.
REQUIRED PAPERWORK FOR ENTRY:
Veterinary Records showing up to date vaccines
Signed Authorization & Release Form
Signed Grooming Waiver & Authorization
Signed Electronic Transaction Disclosure and Consent
Signed Credit Card Authorization
Medication Information (if applicable)
GET STARTED! Download the enrollment forms:
*In many cases the bordetella vaccination is optional during your dogs veterinary exam so be sure to ask for it. We require your dog receives this booster at least 72 hours before they visit the facility to prevent your dog from getting sick with canine cough. Dogs that are not socialized with other dogs, dog parks, vets offices, pet stores have a higher chance of contracting canine cough. Those of you who use the nasal version of the bordetella vaccine are required to get this done every six months. The injection version is an annual vaccine and more effective. Please be sure to talk to your vet about the bordetella vaccine and how it prevents your dog from getting the common cold called “canine cough”. This vaccine covers up to 50% of the 36 strains of the virus and therefore is not a guarantee all dogs are totally protected but is still highly recommended and is required for all Mutt Hutt clients regardless. Canine cough is most commonly contracted during spring and fall seasons and affects dogs who may not socialize as much or have lower immunity system. Canine cough can be contracted at dog parks, traditional kennels, daycare, meeting dogs on walks, and at your vets office. Most dogs who contract canine cough do not show signs for 7-10 days so please be sure your dog is receiving the vaccination on a regular basis.